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06/28/2010

Informal Customer Feedback?

Informal customer feedback is when a customer gives an opinion without feeling the pressure or tension; they speak in friendly or informal manner as they would do with their friends.e.g. in Thorpe park if a customer doesn’t like something in the park they will give there opinion with ought having any pressure on them.

28 Jun 2010 12:07:48
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Customer Questionnaires/Comment Cards Customer Questionnaires is a series of questions that customer have to answer about the business, many restaurants prefer to put comment cards on the table and ask you to complete it before you leave, other businesses do this too.e.g. In a restraint they will leave the comment card on the table so when the customer finish and before they will leave they will give there view about the food.
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