06/28/2010

Complaint letters/Compliment letters?

Complaint letters is when a customer writes a letter about what they didn’t like about the service this way the employees can learn from their mistakes.

Compliment letters is when a customer writes a letter to the business about how wonderful the business is and they can also email this message. E.g. Thorpe park they will give letters out to customers about if they have enjoyed there day or not.

 
28 Jun 2010 12:00:56

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Mystery Customers? Mystery customer is when some retailers send their own employees to visit there own store as a customer and then they discuss things about the business from a customer points of view e.g. the speed of service, attitude of the staff and the quality of the finish result. and also tesco will send some one to Tesco head office will send a mystery customer to tesco and pretend they are a normally customer so they will see how tesco is doing with customers.